Customer Success Operations Analyst
Company: VirtualVocations
Location: Miami
Posted on: January 28, 2025
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Job Description:
A company is looking for a Customer Success Operations
Analyst.
Key Responsibilities
Develop, document, and maintain standardized processes for the
Customer Success team
Gather and organize relevant data, ensuring its accuracy and
quality through validation techniques
Develop and maintain dashboards and reports to track key
performance indicators for Customer Success
Required Qualifications
Bachelor's degree in Business, Finance, Data Analytics, Information
Systems, or a related field
2-4 years of experience in a similar role, preferably within
Customer Success, Operations, or Data Analytics
Experience with data management and reporting tools (e.g., Excel,
SQL, Tableau, Power BI)
Experience in process documentation and improvement initiatives
Familiarity with Customer Relationship Management (CRM) systems
such as Salesforce is preferred
Keywords: VirtualVocations, The Hammocks , Customer Success Operations Analyst, Professions , Miami, Florida
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