Director Operations

Company: Aimbridge Hospitality
Location: Miami
Posted on: January 26, 2025

Job Description:

Job SummaryIn partnership with the General Manager, the Director of Operations manages the overall operation of the hotel by maintaining established cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations. This role involves examining, analyzing, and evaluating operations of assigned hotels to ensure adherence to company and franchise standards and policies. The majority of time is spent creating financial reports and interpreting and analyzing business records/statistical reports. A portion of time will be assisting the sales force in developing and implementing effective sales and marketing strategies. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.ResponsibilitiesQualifications:

• Bachelor's degree or previous experience in the hotel/hospitality field required.
• At least 4 years of related experience and/or training or an equivalent combination of education and experience is required.
• Mathematical skills are needed, including but not limited to basic math problem solving, reasoning, negotiating, budgeting, and profit/loss concepts.
• Alcohol awareness certification and General Manager and/or other certification as required by franchise.
• Strong leadership skills with excellent oral and written communication skills.
• Attention to detail, planning and organizational ability, customer service skills, computer skills, and general accounting knowledge.
• Comfortable working in a fast-paced environment and willingness to be on call when away from work.Responsibilities:
  • Manage all sources of revenue including rooms, housekeeping, food and beverage, engineering, and other departments.
  • Ensure all departments are profitable and maintain strong working relationships.
  • Create local and national marketing plans and pricing strategies.
  • Respond quickly to changing market conditions and revise strategies accordingly.
  • Actively participate in sales discussions, meetings, and planning.
  • Promote the hotel's policies and philosophies to employees and guests through direct and indirect interaction.
  • Create the hotel's annual budget and monitor performance throughout the year.
  • Produce monthly financial reports and maintain awareness of the hotel's budget status.
  • Manage human resources functions by controlling turnover, motivating employees, focusing on employee development, and conducting regular employee meetings.
  • Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
  • Complete a property Quality Assurance and franchise review semi-quarterly.
  • Review GM's marketing calls semi-quarterly to maintain a thorough understanding of market conditions.
  • Complete a direct bill audit semi-quarterly.
  • Implement programs that meet corporate goals and objectives.
  • Evaluate overall operations regularly and report results to the Regional Vice President.
  • Define and ensure understanding of the responsibilities, authorities, and accountability of all direct subordinates.
  • Conduct area meetings semi-annually.
  • Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction.
  • Maintain a professional image at all times through appearance and dress.
  • Understand and adhere to attendance guidelines as set forth in the employee handbook.
  • Follow company policies and procedures and effectively communicate them to subordinates.
  • Ensure compliance with all federal, state, and local laws including OSHA, EEOC, Wage Hour, and Health laws.
  • Other duties as assigned by supervisor or management.Property DetailsA MIAMI BRICKELL HOTELWHERE PERSONAL INDULGENCE MEETS GENEROUS CONNECTIONDua Miami is a standout Autograph Collection Hotel in the energetic heart of Miami's Brickell district. Here, the buzz of the city meets the bliss of a personal hideaway. We deliver top-notch curations that satisfy your whims, offering the best of both worlds: indulgent relaxation and lively social engagements.About Evolution HospitalityAs the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America.Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.BenefitsAfter an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
    • Now offering Daily Pay! Ask your Recruiter for more details.
    • Medical, Dental, and Vision Coverage.
    • Short-Term and Long-Term Disability Income.
    • Term Life and AD&D Insurance.
    • Paid Time Off.
    • Employee Assistance Program.
    • 401k Retirement Plan.
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Keywords: Aimbridge Hospitality, The Hammocks , Director Operations, Executive , Miami, Florida