Director of Call Center Operations

Company: The Miami Herald
Location: Miami
Posted on: November 7, 2024

Job Description:

Director of Call Center Operations
Location: Miami, FL
Responsibilities:

Oversee strategy directing, management, and performance of the call center department.
Develop and implement strategic plans.
Implement quality assurance programs.
Oversee workforce management activities.
Manage budget.

Requirements:
Bachelor's degree in Business Administration, Management, or related field.
Experience in call center management or operations leadership roles, with a track record of driving performance improvement and improving results.
Experience in budget management, financial analysis, and resource planning.
Experience in customer service.
Knowledge of workforce management tools and CRM systems.

Salary: $65,000
Application: Send resume to Habitat Development LLC, Ileana Alvarado, 175 SW 7th St., Suite 2201, Miami, FL 33130.
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Keywords: The Miami Herald, The Hammocks , Director of Call Center Operations, Executive , Miami, Florida

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