3rd Line Infrastructure Engineer - ED&F Man Corporate - Miami, Florida USA Featured

Company: ED&F Man Group
Location: Miami
Posted on: October 7, 2024

Job Description:

Role OverviewWe have an exciting, newly created opportunity for someone to join our global IT team as a 3 rd Line Infrastructure Engineer. The position will be responsible for the operation and management of a wide range of core technologies across the global infrastructure. This will be a hands-on technical role with plenty of opportunities to explore new technologies in both test and live environments.Salary & Package$80-95,000 base dependant on experience, competitive bonus and full benefits package.Key AccountabilitiesThe 3 rd Line Infrastructure Engineer would be working with technologies such as Windows Server 2016-2022, Active Directory, Microsoft 365, Microsoft Azure, VMware vSphere, Hyper-V, Citrix XenApp/XenDesktop, and Remote Desktop Services. The candidate should also possess a strong understanding of network technologies such as TCP/IP, subnets, DHCP, VLANs, routing, and VPNs.

• Responsible for the deployment, management, and ongoing support of infrastructure and systems across North, Central and South America.
• Responsible for the deployment, management, and ongoing support of virtual server estate worldwide.
• Management and maintenance of Active Directory and Entra (Including Group Policy, DNS, DHCP etc.).
• Carry out ad-hoc and project-based implementation work.
• Maintain the SCCM and Intune environment to ensure deployment of new desktop operating system releases, vendor patches, commercial software releases, and public domain software.
• Escalate and work with 3 rd party suppliers where necessary.
• Incident management working closely with other members of the global support teams.
• Assist with the creation of technical documentation.
• Ability to gather information in unstructured and undocumented environments.
• Monitoring of the infrastructure to proactively identify issues before they occur.
• Provide support for backups and restores using Avamar and Veeam.
• Serve as an escalation point for the service desk team to resolve support calls.
• Advise and assist more junior colleagues.Skills and ExperienceThe successful candidate should be a driven individual, one that enjoys problem-solving and taking control of situations to drive technical solutions whilst putting our end users' needs first with a fundamental understanding of networking, Microsoft products and virtualization.
  • Min 5 years' experience in a 3 rd line support or systems administration, maintenance, and infrastructure role either for a managed service provider or within a sizeable organization.
  • Fluent business Spanish ESSENTIAL.
  • Solid experience and understanding of installation, configuration, and management of Windows Server 2008 R2 upward and Windows 10/11.
  • Proficient in all aspects of Active directory including Domains, Organizational Units, FSMO roles, DHCP and DNS.
  • Experienced with the creation, testing and assignment of Group Policy objects.
  • Working knowledge of VMware ESX, vSphere Platform.
  • Working knowledge of Citrix Xenapp and Citrix NetScaler.
  • Working knowledge of Microsoft Office 365 and Azure.
  • Proficient in the creation and deployment of policies using InTune.
  • Good understanding of general server, storage, and networking concepts like RAID, fibre channel, WIFI, ethernet, and fibre optics.
  • Understanding and experience working with file services such as NAS and DFS.
  • Flexibility to travel to locations throughout the Americas to support specific projects and support ad-hoc requirements for out-of-hours and weekend working.
  • Basic SQL Server configuration and troubleshooting.
  • Good working knowledge and use of remote support technologies such as Bomgar and RDP.
  • Excellent communication and documentation skills.
  • Client focused and self-motivated with the ability to work well alone.
  • Displays a willingness to make decisions, exhibiting sound and accurate judgement and including appropriate people in the decision-making process.
  • Highly motivated and able to look for ways to improve and promote quality.
  • Ability to manage incidents through to resolution, maintaining attention to detail and meticulous planning.
  • ITIL processes and desire to follow processes with little formal control.
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Keywords: ED&F Man Group, The Hammocks , 3rd Line Infrastructure Engineer - ED&F Man Corporate - Miami, Florida USA Featured, Engineering , Miami, Florida